You might think that planning for your next vacation is too early, notably if your city just eased lockdown restrictions. But many are planning to enjoy traveling and experiencing the world once more, whether it’s an all-inclusive Alaska vacation or a short day trip to the next state, or a road trip to the next city. Many people look forward to staying in an inn or hotel or dine in the restaurants to celebrate significant milestones in life or to create new memories. But how do you know your hotel is the right one for you?
If you are looking for a hotel that has an edge in the market, you can’t go wrong with a hotel mini-fridge or minibar in the rooms. Guests appreciate having a cold drink during the summer, and little comforts can go a long way. More than that, it saves the guest the need to head to the bar to grab a drink. A place that provides guests such conveniences are some signs your hotel is the right one. Here are others to look out for.
They know their clients.
The hotel should know their clients by name. Whether their guests are on holiday, a weekend getaway, celebrating an anniversary, or honeymoon, they are treated equally with respect and attention to detail. Knowing that one client prefers coffee to tea or that one client expects a morning alarm, can make a big difference. A hotel that provides these small signs of comfort can make the place a winner in any customer’s book.
In the hotel industry, repeat customers are a significant advantage. It lowers customer acquisition costs and keeps occupancy levels high. An inn, a hotel, or a restaurant understands their target client as it makes it easier to anticipate and meet their every wish. In return, customers will always pick their services over the competition.
They ask for feedback.
While asking clients to evaluate services might not always be the best, it is crucial for business growth. It offers insights about the business from the eyes of the consumers. Instead of writing off the bad reviews, an establishment that has the right perspective investigates the circumstances under which they occurred and make the necessary corrections. With time, they will not only improve service delivery but also have fewer issues. Of course, they also use positive feedback as an insight into what your guests love and to market your services.
They care for their clients’ safety and health.
Health and safety should come first for any business establishment. A good hotel will only admit the right number of people in their building. A good restaurant will provide proper seating that observes social distancing. Any establishment should have a place where clients could wash their hands, and they would not allow anyone who is not wearing proper protective equipment.
So on your next trip, make sure you choose a place that provides all these so that you could enjoy your vacation in safety and comfort. Catering to the wishes and experiences of the guests gains any establishment an edge in the market, and makes them the best choice for today’s travelers in the new normal.